THE MISSION OF OPCD IS SIMPLE:
Get the Right People to the Right Place at the Right Time,
Better than Anybody Else in the World.
We accomplish this mission through our dedication to continuously find new and innovative ways to improve communications between the citizens of New Orleans and emergency and non-emergency agencies within the city, whether that is through the development of new operations protocols, adoption of the latest technology, or anything in between.
Formed in 1982, the Orleans Parish Communication District is the public safety answering point (PSAP) for all emergency communications via 9-1-1 and non-emergency city services via 3-1-1 within Orleans Parish. The agency employs over 140 individuals and provides emergency medical dispatch, emergency fire dispatch, and emergency police dispatch for the millions of annual visitors and residents of the City of New Orleans. OPCD is a member of the Association of Public Safety Communication Officials (APCO) and the National Emergency Number Association (NENA).
Since March of 2012, NOLA-311 has been the go-to non-emergency services resource for the citizens of New Orleans. From streetlight outages to pothole repair to blight control and so much more, New Orleans residents can call 3-1-1 to speak with one of our highly trained NOLA-311 service agents about resolving non-emergency issues, 24 hours a day, seven days a week. (Callers from outside the City of New Orleans may dial 504-658-2299.)
MEDIA REPRESENTATIVES MAY REACH
THE OPCD OFFICE OF PUBLIC ENGAGEMENT BY CONTACTING:
Marcus W. Creel
Public Engagement Manager/Public Information Officer
Email: [email protected]