Who We Are

Your First First-Responders

Formed in 1982, the Orleans Parish Communication District (OPCD) is the Public Safety Answering Point (PSAP) for all emergency communications via 9-1-1 and non-emergency city services via 3-1-1 within Orleans Parish.

The agency employs more than 140 individuals and provides emergency medical dispatch, emergency fire dispatch, and emergency police dispatch for the millions of annual visitors and residents of the City of New Orleans.

OPCD is a member of the Association of Public Safety Communication Officials (APCO) and the National Emergency Number Association (NENA).

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Our Mission

The Mission of OPCD is simple:

Get the Right People
to the Right Place
at the Right Time,
and do it Better than Anybody Else in the World.

We accomplish this mission through our dedication to continuously find new and innovative ways to improve communications between the citizens of New Orleans and emergency and non-emergency agencies within the city, whether that is through the development of new operations protocols, adoption of the latest technology, or anything in between.

OPCD and other E9-1-1 Districts are established across Louisiana.
OPCD provides first Computer Aided Dispatch (CAD) system to dispatchers, increasing time and efficiency for emergency dispatch
After Katrina destroys the original 9-1-1 call center, OPCD moves to temporary facilities at its current location near Canal St and City Park Ave.
OPCD occupancy of the state-of-the-art Chief Warren E. McDaniels, Sr. 9-1-1 Center begins
NOLA-311 is created to help bring transparency between New Orleans citizens and city agencies
NOPD, NOFD and New Orleans EMS telecommunicators and dispatchers are consolidated into one organization under OPCD
Mayor LaToya Cantrell appoints Tyrell T. Morris, MBA, CPE as Executive Director of OPCD
NOLA-311 becomes part of the OPCD organization, allowing for a centralized approach to New Orleans citizens’ non-emergency city issues


Frequently Asked Questions