NOLA 3-1-1 Promotes Two Staff Members
to the Position of NOLA 3-1-1 Supervisor
It is with great pride that NOLA 3-1-1 announces the promotion of the following
staff members to the position of
NOLA 3-1-1 Supervisor:
Kevin McCathen and Patrina Duplessis have proven themselves as dedicated NOLA-311 team members, demonstrating exceptional leadership qualities and growth while working as NOLA-311 customer service representatives. Under the leadership of Director of NOLA-311 Operations, Erica Mercadel-Hayes, the newly appointed supervisors will provide oversight of 3-1-1 operations, ensuring the efficient and effective delivery of local government and non-emergency services in the city of New Orleans. The supervisors will make certain that each interaction between the public and NOLA-311 customer service representatives meets the high standards of our mission and vision.
Please join us in congratulating these members of the NOLA-311 team as they take this next step in their professional journeys, and strive to provide excellent leadership to their fellow coworkers.