NOLA-311 Announces Launch of MyNOLA Portal


NOLA-311 Announces Launch of
Latest Website Enhancement, the MyNOLA Portal

NEW ORLEANS, LA (June 30, 2020)NOLA-311 is proud to announce the latest enhancement to the NOLA-311 website, the MyNOLA Portal.

The MyNOLA Portal is an online portal that allows online users to view and check the status of all submission requests made by them to NOLA-311, all in one easy to access location on the NOLA-311 website.

“I am so excited our team is able offer this new website feature to citizens of New Orleans,” stated OPCD Executive Director, Tyrell Morris. “Our goal has always been to provide residents with easier access to the information they need, and the MyNOLA Portal is just another in a long line of steps we have made in that direction. We look forward to providing more opportunities to improve user experiences with NOLA-311 in the future.”

“The launch of the MyNOLA Portal was a concentrated effort to provide citizens with a user-friendly experience when checking the status of their requests,” stated NOLA-311 Manager, Erica Mercadel-Hayes. “Keeping up with submission requests numbers can be difficult, especially if citizens have submitted multiple requests with NOLA-311. This new feature acts to simplify that process so citizens can simply and easily go to one location to find all the information they need. We are all very proud to continue creating easier access to government information through NOLA-311, and hope citizens will take advantage of this new portal.”

To begin using the MyNOLA Portal account, residents should visit, then click “Sign Up” in the navigation bar at the top right of the page. Once they have filled in their information, residents will receive an email with further instructions on how to access their information, including viewing and tracking NOLA-311 submission requests.

All residents who have already provided a working email address when submitting previous requests were sent an email from NOLA-311 with instructions about how to access their MyNOLA Portal accounts. If residents who have previously submitted requests associated with a working email address have not received an email from NOLA-311 with instructions on how to access their accounts, NOLA-311 suggests checking their spam folders. If they still are unable to retrieve the email, they can visit, click “Log In” in the navigation bar at the top right of the page, then follow the “Forgot Password” instructions provided on the log in page.


About the NOLA-311
Since March of 2012, NOLA-311 has been the go-to non-emergency services resource for the citizens of New Orleans. From streetlight outages to pothole repair to blight control and so much more, New Orleans residents can call 3-1-1 to speak with one of our highly trained NOLA-311 service agents about resolving non-emergency issues, 24 hours a day, seven days a week. (Callers from outside the City of New Orleans may dial 504-658-2299.)

About the Orleans Parish Communication District (
Formed in 1982, the Orleans Parish Communication District is the PSAP for all emergency communications via 9-1-1, and non-emergency communications via 3-1-1, within Orleans Parish.  The agency employs over 150 individuals and provides emergency medical dispatch, emergency fire dispatch, and emergency police dispatch for the millions of annual visitors and residents of the City of New Orleans.  OPCD is a member of the Association of Public Safety Communication Officials (APCO) and the National Emergency Number Association (NENA).

The Mission of OPCD is to get the Right People to the Right Place at the Right TimeBetter than Anybody Else in the World.


OPCD Contact:
Marcus W. Creel, MS
OPCD Public Engagement Manager
[email protected]