OPCD Launches New NOLA-311 User Experience Through Updated Website




OPCD Launches New NOLA-311
User Experience Through Updated Website

NEW ORLEANS, LA (July 31, 2019) – Orleans Parish Communication District, operators of NOLA-311, is excited to announce the launch of a more efficient and user-friendly website, along with new branding, including updated logo and color scheme.

The new website, developed in conjunction with TRI-COR Industries, Inc. (TCI), can be accessed by visiting nola.gov/311. The updated site will provide users with convenient navigation to city services submission request forms, request status checks, a facilities map, FAQs and a satisfaction survey. The website will also provide increased efficiency for mobile devices.

“We are very proud to provide the citizens of New Orleans with a more easily navigable, convenient option for submitting online non-emergency city services requests at nola.gov/311,” stated OPCD Executive Director, Tyrell Morris. “I would like to personally thank TCI for their help in not only developing the site itself, but for working diligently to create a smooth and easy user experience for our citizens.”

“TCI is excited to support the OPCD/NOLA-311 organization’s efforts to connect with the citizens of New Orleans and provide the tools for easier access and ways to request city services and track the status with the new OPCD/NOLA-311 website,” stated Shashrina Thomas, Vice President of TCI.

About TRI-COR Industries, Inc. (www.tricorind.com)
Tri-Cor Industries is a CMMI Level 3 and ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certified Information Technology Services provider with offices in and serving customers out of Alexandria, VA; O’Fallon, IL; Fort Gordon, GA; Dayton, OH; Denver, CO; Kansas City, MO; Oklahoma City, OK; and the Republic of Iraq. TCI specializes in Full Lifecycle Enterprise Business and IT Solutions, leveraging leading edge technology and a continuous improvement model to ensure clients receive high-impact IT solutions in an accelerated manner while reducing risk levels to a minimum. TCI, a company helping local governments modernize their communications systems. Visit TCI at www.tricorind.com.

About NOLA-311 (www.nola.gov/311)
Since March of 2012, NOLA-311 has been the go-to non-emergency services resource for the citizens of New Orleans. From streetlight outages to pothole repair to blight control and so much more, New Orleans residents can call 3-1-1 to speak with one of our highly trained NOLA-311 service agents about resolving non-emergency issues, 24 hours a day, seven days a week. (Callers from outside the City of New Orleans may dial 504-658-2299.)

About Orleans Parish Communications District (www.911nola.org)
Formed in 1982, the Orleans Parish Communication District is the public safety answering point (PSAP) for all emergency communications via 9-1-1 and non-emergency city services via 3-1-1 within Orleans Parish.  The agency employs over 140 individuals and provides emergency medical dispatch, emergency fire dispatch, and emergency police dispatch for the millions of annual visitors and residents of the City of New Orleans. OPCD is a member of the Association of Public Safety Communication Officials (APCO) and the National Emergency Number Association (NENA).

OPCD Contact:
Marcus W. Creel, MS
OPCD Public Engagement Manager
[email protected]