OPCD Selects HxGN OnCall® Records to Provide Multi-Agency Records Management System


OPCD, in Coordination with the City of New Orleans,
Selects HxGN OnCall
® Records to Provide State-of-the-Art
Multi-Agency Records Management System

NEW ORLEANS (February 05, 2021) – The Orleans Parish Communication District (OPCD), in coordination with the City of New Orleans, has selected HxGN (Hexagon) OnCall® Records to provide state-of-the-art multi-agency records management system.

HxGN OnCall Records is a cloud-deployable records management system (RMS) that serves all facets of law enforcement operations and administration. Accessed via browsers and mobile apps, it provides reliable access to comprehensive information and tools whenever and wherever needed.

Out of the box, HxGN OnCall Records is expected to help agencies in Orleans Parish:

      • Streamline records capture and management
      • Reduce administrative burdens
      • Enhance data quality
      • Harness complete information
      • Enable real-time, rules-based alerts
      • Provide visual reports and analytics all roles can use
      • Comply with laws and regulations
      • Adapt to change and agency needs
      • Lower total cost of ownership
      • Integrate with computer-aided dispatch (CAD) and mobile systems

“We are very excited to take advantage of this state-of-the-art records management technology,” stated OPCD Executive Director, Tyrell Morris. “HxGN OnCall Records is expected to provide OPCD and City of New Orleans public safety agencies with an easily manageable, user-intuitive records system that will scale and configure to meet agency needs, including the quick and easy execution of duties such as administrative tasks, investigative functions and resource management. This is just one more way that OPCD and the City of New Orleans is seeking out cutting edge technology in order to become more effective and efficient in providing the services our residents and visitors need.”

The HxGN OnCall Records project for OPCD, the New Orleans Police Department and Orleans Parish Sheriff’s Department will entail an approximately 12-month implementation process, moving agencies to a modern cloud-based records management solution. Through this system, officers and deputies will have reliable access to comprehensive information and tools no matter where they are. 

OnCall Records and OnCall Analytics will benefit New Orleans by helping agencies achieve NIBRS compliance, enabling seamless data-sharing between agencies, and providing new insights for data-driven policing and real-time decision making.  Additionally, OnCall Records will bring exceptional resilience & security to agency data through the utilization of this Hexagon-hosted cloud solution and the Microsoft Azure Cloud backup system.

“HxGN OnCall Records is a flexible, powerful records management system that will serve as a centralized resource for the City of New Orleans,” said Ben Ernst, Vice President and General Manager of U.S. Public Safety for Hexagon’s Safety & Infrastructure Division. “With OnCall Records, agencies in Orleans Parish will be able to quickly capture and harness information, inform investigations, enhance data quality, and effectively manage resources. We’re excited to be partnering with OPCD and the city to deploy this robust solution safely and securely in the cloud and to serve as the administrator, which will allow first responders to focus on their primary role in keeping the community safe.”


About Orleans Parish Communications District (www.OPCDLA.gov)  
Formed in 1982, the Orleans Parish Communication District is the public safety answering point (PSAP) for all emergency communications via 9-1-1 within Orleans Parish.  The agency employs over 140 individuals and provides emergency medical dispatch, emergency fire dispatch, and emergency police dispatch for the millions of annual visitors and residents of the City of New Orleans. OPCD is a member of the Association of Public Safety Communication Officials (APCO) and the National Emergency Number Association (NENA).


OPCD Contact:
Marcus W. Creel, MS
OPCD Public Engagement Manager
[email protected]