New Orleans, LA (November 21, 2023) Today, OPCD Interim Executive Director Karl Fasold announced the signing of a new agreement with MotorolaSolutions for a new fire station alerting system. Funded by the American Rescue Plan Act (ARPA), this new system will replace the alerting technology at the 9-1-1 Center and in all fire department...
Read moreEmergency Communications Technology Leader, Carbyne, Recognizes Patranka Jones as Headset Hero Patraneka Jones, an integral member of the Orleans Parish Communication District, since March 2021, has always been driven by a passion for helping people. Whether it’s over the phone with citizens calling for help or in person with her peers...
Read more(Thursday, September 13, 2023, New Orleans, LA) – Orleans Parish Communication District Interim Executive Director Karl Fasold and 3-1-1 Director Erica Mercadel-Hayes are excited to announce the launch of a new, multilingual chatbot 3-1-1 feature from our partners at Citibot. With over 71 languages to choose from, New Orleans residents...
Read moreThe Orleans Parish Communication District (OPCD), located in New Orleans, Louisiana, is requesting proposals to enter into a contract with a licensed, qualified public safety telecommunications company to provide professional services in the provision of Emergency Services IP Network (ESInet) services. These services are to facilitate the...
Read moreThe Orleans Parish Communication District is proud to announce the appointment of Gary J. Collins as CAD Engineer I for the Department of Technology. A graduate of Southern University, Mr. Collins received a Bachelor of Science degree in Computer Information and Science, and has a wide range of skills & software proficiencies...
Read moreOPCD Announces the Promotion of Erika Darby We are proud to announce the promotion of Erika Darby to Public Records Supervisor here at OPCD. Ms. Darby has worked in the Public Records Department for 6 years. She started as a Subpoena Specialist before her title changed to Public Records Specialist. Before her time in the
Read moreOPCD Announces the Appointment of Edwin Berrios We would like to welcome Edwin Berrios as a new IT Systems Engineer I (QB) for the Department of Information Technology here at OPCD. Mr. Berrios joins our team with valuable IT experience and qualifications, working most recently at Best Buy as a Consultant Design Supervisor. Having previously...
Read moreOrleans Parish Communication District at APCO 2023 (New Orleans, LA, August 8, 2023) – Orleans Parish Communication District team members attended the national conference for APCO 2023 this week, in Nashville, TN. Interim Executive Director Karl Fasold was a co-presenter with Alex Dizengof, Carbyne CTO to explain the value of their latest...
Read moreOPCD Welcomes Recruitment Class 23-04 New Orleans, LA (August 7, 2023) The Orleans Parish Communication District (OPCD) is proud to welcome its newest recruitment class of future first responders (Class 23-04). These recruits will complete the agency’s 16-week academy full of academically rigorous coursework, skills assessments, certification...
Read moreCity and OPCD Terminate Hexagon Agreement (New Orleans, LA, August 1, 2023) – After careful consideration and thorough evaluation of available options, the City of New Orleans, and the Orleans Parish Communication District (OPCD) have together decided to terminate OPCD’s agreement with Hexagon for the development and implementation of...
Read moreRoutine Maintenance Update On Wednesday, July 26th, OPCD and one of our partners performed routine maintenance on our call-handling systems between 8 p.m. & 10 p.m. During that maintenance window, five (5) of the 737 total 9-1-1 calls received were disconnected while in progress. In each case, our Emergency Communications Specialist was...
Read moreOPCD Introduces Interim Director of Technology (New Orleans, LA, Wednesday, July 19, 2023) Ryan Eleew, former Associate Director of Technology for the Orleans Parish Communication District (OPCD), had been named the Interim Director of Technology for the OPCD after the Special Board Meeting on Tuesday, July 11, 2023. At the Special Board...
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